Luis.
Open to remote roles · CSR · B2B Ops · Tech Support

I keep operations moving and customers genuinely happy.

I'm Luis—8+ years running customer service, B2B order operations and technical support for teams like Microsoft and T-Mobile. I care about the small details that keep big systems on time.

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Philippines · Remote-friendly
Portrait of Luis Domingo

Currently

Available for new roles

B2B order operationsCustomer service (CSR)Technical support & troubleshootingData & order entryEscalation managementCross-functional coordinationProcess improvementBilingual workflows (EN / FIL)Microsoft Dynamics 365SalesforcePower BIAzureMicrosoft 365Microsoft TeamsChatGPTCanvaB2B order operationsCustomer service (CSR)Technical support & troubleshootingData & order entryEscalation managementCross-functional coordinationProcess improvementBilingual workflows (EN / FIL)Microsoft Dynamics 365SalesforcePower BIAzureMicrosoft 365Microsoft TeamsChatGPTCanva

0+

Years in customer & B2B ops

0+

Years inside Microsoft

Zero-error

EMEA order accuracy standard

Email · Chat · Phone

Channels owned

Selected work

Recent roles

Customer Service Representative

Apparel Printing Co.

Jun 2025 — Oct 2025

Owned the full customer journey across email, chat and phone for a custom apparel brand—from artwork approval to delivery.

  • Handled 80+ daily multi-channel tickets with a sub-2-hour first-response average.
  • Cut production reprints by spotting artwork issues before they hit the press.
CSREmail & ChatOrder OpsQuality Control

Game Host

Casino Floor Operations

Feb 2025 — Jun 2025

Ran live table games and kept the floor energy up while managing real money in and out for high-volume player traffic.

  • Onboarded new players in under 2 minutes with clear, friendly rule walkthroughs.
  • Maintained 100% accuracy on cash-in / cash-out across full shifts.
HospitalityCash HandlingLive Ops

Technical Support Representative

T-Mobile

Feb 2024 — Nov 2024

Frontline troubleshooting for device, network and billing issues across T-Mobile's US consumer base.

  • Resolved 90%+ of issues on first call with structured troubleshooting.
  • Maintained CSAT consistently above team target through empathetic, plain-language guidance.
Tech SupportTelecomTroubleshootingUpsell

What I bring

A practical mix of operations instinct, calm customer communication, and the tools to back it up.

Strengths

B2B order operationsCustomer service (CSR)Technical support & troubleshootingData & order entryEscalation managementCross-functional coordinationProcess improvementBilingual workflows (EN / FIL)

Tools

Dynamics 365
Salesforce
Power BI
Azure
Microsoft 365
Microsoft Teams
ChatGPT
Canva

Need someone reliable on the front line of your operation?

I'd love to hear what you're building. Drop me a line and I'll get back the same day.

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