Eight years, five roles, one through-line.

Owned the full customer journey across email, chat and phone for a custom apparel brand—from artwork approval to delivery.

• Handled 80+ daily multi-channel tickets with a sub-2-hour first-response average.
• Cut production reprints by spotting artwork issues before they hit the press.
• Built a shared log of client communications that reduced repeat questions across the team.

Ran live table games and kept the floor energy up while managing real money in and out for high-volume player traffic.

• Onboarded new players in under 2 minutes with clear, friendly rule walkthroughs.
• Maintained 100% accuracy on cash-in / cash-out across full shifts.
• Recognized for player retention—regulars consistently requested my table.

Frontline troubleshooting for device, network and billing issues across T-Mobile's US consumer base.

• Resolved 90%+ of issues on first call with structured troubleshooting.
• Maintained CSAT consistently above team target through empathetic, plain-language guidance.
• Upsold protection plans and add-ons during support calls without sacrificing call quality.

Audited and shepherded EMEA B2B orders end-to-end across language barriers, delivery partners and internal tooling—a 4-year run on Microsoft's commercial backbone.

• Audited high-volume English and non-English EMEA orders with a zero-error standard, preventing costly delays.
• Coordinated with sellers, logistics partners and engineering to escalate and unblock at-risk orders in real time.
• Filed engineering tickets for tooling bugs that shipped into platform fixes used company-wide.
• Coached sellers on submission standards, measurably reducing rework on incoming orders.

Retail-facing role guiding customers through Microsoft's product lineup, purchases, returns and software setup.

• Delivered consistently high CSAT through deep product knowledge across Surface, Windows and Office.
• Resolved returns, refunds and replacements with accuracy that protected store metrics.
• Walked customers through software downloads and installs, reducing follow-up support tickets.