Hi, I'm Luis.

I started in retail at the Microsoft Store, moved into centralized B2B operations handling EMEA orders, and most recently worked tech support for T-Mobile and CSR for a custom apparel brand. Different industries, same job: keep the work moving and keep the customer in the loop.

What I'm good at is the boring, important stuff—catching the order that's about to slip, writing the message that prevents the escalation, asking the question that saves a reprint. I came up through IT, so tools don't scare me. Dynamics 365, Salesforce, Power BI, Azure, the whole Microsoft 365 stack—I learn fast and I document as I go.

I'm direct, I'm calm under pressure, and I'd rather solve the root cause than ship the ticket. If that sounds like the kind of person your team needs, let's talk.